Shipping Policy

Last updated: July 17, 2026

We are committed to providing reliable and efficient delivery services to all our customers. Please read the following shipping policy to understand our delivery methods, rates, and timeframes.

1. Shipping Methods

We offer the following shipping options:

• Standard Shipping: Partnered with major carriers for delivery to most regions
• Express Shipping: Expedited delivery for urgent orders
• In-Store Pickup: Pick up your order at a nearby store (available in select areas)
• International Shipping: Available to many countries and regions worldwide

2. Delivery Timeframes

Order processing and delivery times are as follows:

• Order Processing: Within 24 hours on business days (weekends and holidays excluded)
• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• International Shipping: 7-21 business days (depending on destination)

Note: Delivery times are estimates only. Actual delivery may be affected by weather, traffic, holidays, and other factors.

3. Shipping Rates

Shipping costs are calculated based on the following rules:

• Orders of ¥199 or more qualify for free standard shipping
• Orders under ¥199: standard shipping rate is ¥15
• Express Shipping: Calculated based on weight and distance, starting at ¥25
• In-Store Pickup: Free
• International Shipping: Calculated based on destination and weight; displayed at checkout

4. Delivery Coverage

We deliver to most cities and regions nationwide. Delivery to remote areas may take an additional 3-5 business days. We currently do not support delivery to certain island regions. We apologize for any inconvenience this may cause.

5. Order Tracking

Once your order ships, you will receive a notification email or SMS with a tracking number. You can log into your account and visit "My Orders" to check the shipping status, or use the tracking number on the carrier's website. If you encounter any delivery issues, please contact customer service promptly.

6. Shipping Issues

If you encounter any of the following situations, please contact us immediately:

• Package damaged during transit: Please refuse delivery, take photos as evidence, and contact customer service
• Package not received past the estimated delivery date: Contact customer service to inquire
• Received wrong items: Contact customer service within 48 hours of receipt
• Package lost: We will verify with the carrier and resolve the issue promptly

7. Contact Us

If you have any questions about our Shipping Policy, please contact us at shipping@shop.com. Our customer service team is here to help.