Return & Exchange Policy

Last updated: July 17, 2026

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a flexible return and exchange service. Please read the following policy carefully before requesting a return or exchange.

1. Return Conditions

Products that meet the following conditions are eligible for return:

• Return request submitted within 30 days of receiving the item
• Product is in its original condition: unused, unwashed, and undamaged
• Product includes all original tags and packaging
• Valid proof of purchase provided (order number, receipt, etc.)

2. Non-Returnable Items

The following types of items are not eligible for return:

• Custom or personalized products
• Opened software, music, or video products
• Perishable goods (food, flowers, etc.)
• Hygiene products and intimate apparel (for sanitary reasons)
• Items marked as "non-returnable" during promotional events

3. Return Process

Please follow these steps to process a return:

1. Log into your account and go to "My Orders"
2. Select the order and item you wish to return
3. Fill in the reason for return and submit the request
4. Once you receive the confirmation email, package the item as instructed
5. Ship the item back using the return label we provide
6. Once the warehouse receives the return, the refund will be processed within 5-7 business days

4. Refund Method

Refunds will be issued to the original payment method. Credit card refunds typically take 3-5 business days to appear, depending on your card issuer. If paid with gift cards or reward points, the refund will be credited back to your account balance.

5. Exchange Policy

If you need a different size or color, please process a return following the steps above and place a new order. This ensures you receive the new item as quickly as possible. If the product has a quality defect or the wrong item was shipped, we will cover the return and exchange shipping costs.

6. Contact Us

If you have any questions about our Return & Exchange Policy, please contact us at returns@shop.com. Our customer service team will respond within 24 hours.